Privacy Policy

Last updated: May 2026

1. Who We Are

Scalable Crawling provides website crawling servers and managed crawling services. We are the data controller for the personal data we collect.

2. What Data We Collect

• Account data: Name, email address, company name, VAT number (if provided)
• Payment data: Handled by Stripe. We do not store card numbers.
• Technical data: IP address, browser type, session cookies
• Service data: Plan selection, provisioning preferences, support enquiries

3. Lawful Basis

We process your data under:

• Contract: To provide the crawling services you subscribe to
• Legitimate interest: Security, fraud prevention, service improvement
• Consent: Marketing communications (where applicable)

4. Data Processors

We use the following processors:

• Stripe: Payment processing
• Hosting provider: Server infrastructure

5. Data Retention

• Active accounts: retained for the duration of service plus 7 years (tax/accounting)
• Enquiries: 2 years
• Security logs: 1 year
• Email logs: 1 year

6. Your Rights

Under UK GDPR you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (right to be forgotten)
• Restrict processing
• Data portability
• Object to processing

To exercise these rights, contact us at support@scalablecrawling.com.

7. Cookies

We use essential cookies for session management and affiliate tracking. These are necessary for the service to function.

8. Contact

For privacy questions or to make a complaint, contact us at support@scalablecrawling.com.

This policy is a template and should be reviewed by a legal professional before going live.